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Meet Our Office Team

Here's the Dream Team that makes Queen City Ear, Nose, and Throat run ship-shape!


Dawn Hulthen Koncsol | Practice Administrator | AuD, FAAA

Dawn Hulthen Koncsol | Practice Administrator | AuD, FAAA

Dawn Hulthen Koncsol attended the University of Akron where she received both her B.S. in Communicative Disorders and her M.S. in Audiology. In 2012 she earned her Doctorate of Audiology from A.T. Still University, and is a fellow of the American Academy of Audiology. Dawn has received board certification in audiology. In 1996 she relocated to North Carolina and has since worked as an audiologist and an administrative director in various medical and private settings.   

At Queen City Ear Nose and Throat, Dawn is our Practice Administrator, who is a critical part of making sure our offices run smoothly, every day. Not only does Dawn have a vibrant and fun personality, she also has excellent communication skills, and seems to resolve any potential road block commonly experienced in office operations. We are thankful to have Dawn working with us, making sure the practice is open every day on time and with smiles on people’s faces.


Meet Ashley

Meet Ashley

Ashley was born into a very large and close-knit family in Union County. She graduated from the Medical Assisting program at South Piedmont Community College in 2007 and has worked with the physicians at Queen City Ear, Nose, and Throat since 2008. She moved to South Carolina after marrying her husband Justin in 2018 and they welcomed a beautiful baby girl in 2019. In her free time Ashley....Wait, what is free time again?!? Ashley enjoys all genres of music, helping her husband with his business, and traveling to the mountains.


Meet Leah

Meet Leah

Leah is a native of Monroe, NC and has been married to her husband for 3 years. They have a handsome son and a Australian cattle dog named Aussie. In their spare time, they enjoy camping and backpacking in the NC mountains. Leah loves spending time with family and being at the beach as much as possible in the summer. Leah has worked alongside the physicians at Queen City Ear Nose and Throat since 2006 and she enjoys working in the allergy department with Dr. Lukacs.


Meet Megan

Meet Megan

Megan graduated from the Medical Assistant Program at South Piedmont Community College in 2015. She has worked with the physicians at Queen City Ear Nose & Throat for 4 years. Megan comes from a big family including twelve nieces and nephews. She is a dog mom to a beautiful chocolate lab, Kass and is a wife of 2 years. She enjoys being outside with her husband riding 4 wheelers and spending time with her family. Her favorite place to visit is the beach.


Meet Michelle

Meet Michelle

Born in California, Michelle's family moved to North Carolina when she was 3 years old. She graduated from Kaplan College in 2011 as a medical assistant and has since worked alongside the physicians of Queen City Ear, Nose, and Throat. Michelle is fluent in English and Spanish and works as our interpreter to assist our spanish speaking patients. She is the mom to a 9 year old Boxer named Prince. In her spare time, she helps run a local crafting business, Craftastic Designs, alongside her best friend. Michelle also enjoys spending time with her family and friends and traveling to new places. She dreams of visiting Greece, Bali, and Iceland.


Meet Natalie

Meet Natalie

Natalie is a resident of Charlotte where she resides with her spouse of 16 years. She attended East Carolina University majoring in business. She enjoys traveling and dreams of visiting Indonesia and the Maldives. When not exploring new places, Natalie enjoys spending time with her family, especially her two nieces. In her spare time she enjoys cooking, watching sports, and shopping. Natalie has worked alongside the doctors for 10 years.


Meet Roshunda

Meet Roshunda

Roshunda graduated from SPCC where she earned a degree in Medical Office Administration. She enjoys playing video games and spending time with her family. Roshunda has worked alongside the physicians at Queen City Ear Nose and Throat for three years. She will be the first to greet you when visiting our Monroe office.


Meet Casey

Meet Casey

Casey has worked alongside the Physicians for the past 2 years. She is our most energetic medical assistant of our group and brings a lot of energy to Queen City ENT. She is a mom to 2 adorable boys (ages 1 and 3) and is married to her husband that serves as a police officer. In her spare time, Casey enjoys shopping and spending time with her family.


Meet Tracy

Meet Tracy

Tracy has worked along side the Queen City doctors prior to its opening, and has been an important help to Queen City ENT with many technical aspects of the day-to-day operations. Tracy has been in the medical field for 19 years as a Certified Nursing Assistant (CNA), Med Tech and currently is a Certified Medical Assistant (CMA).  Born and raised in Unionville North Carolina, Tracy likes to spend her free time with her family, traveling to new places, and taking care of her "zoo of animals" (dogs, ducks, bearded dragons, pythons, and a gecko!) Tracy is currently working to get her Registered Nurse Associate's Degree at Stanly Community College.


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